How to hug your haters a local ceo raised a great question last week as i was having a coffee cup discussion with a table full of business owners. Mar 06 2020 hugyourhatershowtoembracecomplaintsandkeepyour customers. Hug your haters free summary by jay baer getabstract. Hug your haters gives listeners a stepbystep process to magnify the impact of happy customer interactions and to minimize the impact of haters. Baer referred to the people who complain as haters and stressed the importance of your haters. If it feels like there are more complaints than ever, and that youre spending more time and money dealing with negativity and backlash, youre right. Chapter 4 key data in the uk, 23 of people who have used social media for. Print both on card stock paper or print the printable art page on clear sticker paper to create your. Bestselling author jay baer shows why that approach is a major mistake.
Hug your haters quotes showing 19 of 9 the most dangerous customers arent your haters. Hug your haters shows exactly how to deal with both groups, drawing on. My buddy jay baer just wrote what has become one of my favorite customer service books, hug your haters. How to embrace complaints and keep your customers kindle edition by baer, jay. Hug your haters how to embrace complaints and keep your customers jay baer based on proprietary. Read hug your haters how to embrace complaints and keep your customers by jay baer available from rakuten kobo. Hug your haters 2016 is a guide to using disgruntled customers to improve your business. Hug your haters bible journaling printable digital. Jay baer, customer experience expert and new york times bestselling author, joins us to share a few key points from his upcoming book hug your haters. Onstage haters want more than solutionsthey want an audience to share their righteous indignation. You shouldnt wait for your lessthansatisfied customers to come to you. Hug your haters ebook by jay baer 9781101980699 rakuten.
It includes specific playbooks and formulas as well as a foldout poster of the hatrix, which summarizes the best strategies for different situations. This site is like a library, use search box in the widget to get ebook that you want. A motivational keynote speaker presentation from jay baer that teaches how to build businesses with customer service and handling negativity. Hug your haters libraries on the go overdrive hug your haters how to embrace complaints and keep your. Hug your haters how to embrace complaints and keep your. By using feedback from haters and addressing the problems they cite, you can create an advantage your competitors will find hard to emulate. His latest thought provoking book, hug your haters. Since 1994, he has advised over 700 companies ranging from caterpillar to nike.
Read or download the ebook in pdf format hug haters. Hug your haters download ebook pdf, epub, tuebl, mobi. Pdf free, or even where to download hug your haters. Needs to have a downloadable pdf for the exercises.
The book has lots of examples of businesses of all size who have adopted this approach and who are handsomely profiting because of it. If you dont have a strategy for dealing with them, you can find yourself distracted from your mission or worse, with a damaged reputation. Hug your haters by jay baer overdrive rakuten overdrive. Pick up the key ideas in the book with this quick summary. Download pdf hug your haters how to embrace complaints and keep your clearly, theres a disconnect somewhere, and its costing companies millions. I realize that this has to be a infuriating process when making a decision. Has hug your haters by jay baer been sitting on your reading list. Read free ebooks hug your haters how to embrace complaints and keep your customers full ebook. In a world where almost any kind of business has competitors, customer service has become the factor which is a cut above the rest.
How to embrace complaints and keep your customers haters are not your problem. Ebook hug your haters as pdf download portable document. The objective of this book was to teach and inform businesses on how to embrace complaints and to hang on to their customers. Eighty percent of companies say they provide a way outstanding customer service, but only 8 percent of their customers agree. By the way, he even wrote a book called hug your haters. Expect reply boost in advocacy decline in advocacy 89% 8% % % % % 9 % 5% %3% % 4% %8% % 9% % % one email ocial edia revie ites boardsorums visit. Hug your haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the. Hug your haters talks about why you should embrace these haters, and how you can handle these complaints. Pdf hug your haters download full pdf book download.
The state of hate and why you should embrace complaints. Its based on extensive proprietary research that jay conducted with the help of edison research. Hugging your haters doesnt mean the customer is always right, but it does mean the customer is always answered. Surprisingly, your allies in this contest are the incensed customers who make the effort to let you know youve made them angry the haters. Jay baer, the founder of a company he calls convince and convert. But what hug your haters provides is hard numbers on why providing good customer service is good business.
Click download or read online button to get hug your haters book now. How to embrace complaints and keep your customers hug your. Hug your haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. If it feels like there are more complaints than ever, and that. How to embrace complaints and keep your customers online. Ebook hug your haters as pdf download portable document format.
Members are hopeful, but doubtful, developers will listen to him. Brand book bites from hug your haters denise lee yohn. A weekly dose of the trends and insights you need to keep you on. In the book, baer gives many examples of the various ways customer service. Its time to hug your haters no matter where theyre complaining. How to embrace complaints and keep your customers torrent. But the rise of customer complaints is actually an enormous. Admittedly, its not easy to hug your haters those who share legitimate complaints or go as far as spewing negativity and.
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